We collect only information reasonably necessary to provide our services, including:

• Name, phone number, email address
• Organisation or council details (if applicable)
• Property or site location details
• Site conditions, terrain, and project information
• Communications records (emails, SMS, call notes)

We do not collect sensitive personal information unless required and with your consent.

Your information is used to:

• Provide site assessments and quotations
• Schedule and deliver services
• Communicate regarding works, updates, or compliance matters
• Maintain internal business records
• Meet legal and contractual obligations

We do not sell or rent your personal information to third parties.

If you provide your phone number, you consent to receive service-related communications including:

• Quote follow-ups
• Scheduling confirmations
• Weather or site condition updates
• Project status updates

You may opt out of SMS communications at any time by notifying us directly. Opting out may limit our ability to provide real-time updates.

Information submitted through our website (including assessment forms) is used solely to evaluate and respond to your enquiry. Form submissions may be processed using secure third-party form services.

ARC11 may use artificial intelligence, automated systems and third-party software tools to assist with business administration and service delivery.

Information provided to ARC11, including project descriptions, site information, photographs, measurements, communications and other relevant information, may be processed using these tools for purposes including:

• Preparing or reviewing quotations and scopes of work
• Assessing site information and project requirements
• Drafting communications and documentation
• Business administration and record keeping
• Improving internal processes and service delivery

ARC11 remains responsible for decisions relating to its services and does not rely solely on automated decision-making for safety-critical or site-specific operational decisions.

Where third-party technology providers are used, information may be processed by those providers subject to their applicable privacy and data-security arrangements. ARC11 will take reasonable steps to avoid providing unnecessary personal or sensitive information to such systems.

Our website may use cookies or analytics tools to improve performance and user experience. These tools do not collect personally identifiable information unless you voluntarily provide it.

We take reasonable administrative and technical measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is retained only as long as necessary for business or legal purposes.

We may disclose your information to:

• Contractors or subcontractors directly involved in your project
• Professional advisers (accountants, legal advisors)
• Government authorities where legally required

We do not disclose personal information for marketing by third parties.

You may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion where legally permissible

Requests can be made using the contact details below.

We may update this Privacy Policy from time to time. The current version will always be available on our website.

For any privacy-related enquiries, please contact us directly: