Privacy Policy

Effective Date: 01 January 2026
ARC11 ABN 97 690 686 483
Servicing Western Australia

ARC11 (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We collect only information reasonably necessary to provide our services, including:

  • Name, phone number, email address
  • Organisation or council details (if applicable)
  • Property or site location details
  • Site conditions, terrain, and project information
  • Communications records (emails, SMS, call notes)

We do not collect sensitive personal information unless required and with your consent.

2. How We Use Your Information

Your information is used to:

  • Provide site assessments and quotations
  • Schedule and deliver services
  • Communicate regarding works, updates, or compliance matters
  • Maintain internal business records
  • Meet legal and contractual obligations

We do not sell or rent your personal information to third parties.

3. SMS & Electronic Communications

If you provide your phone number, you consent to receive service-related communications including:

  • Quote follow-ups
  • Scheduling confirmations
  • Weather or site condition updates
  • Project status updates

You may opt out of SMS communications at any time by notifying us directly. Opting out may limit our ability to provide real-time updates.

4. Website Forms & Data Collection

Information submitted through our website (including assessment forms) is used solely to evaluate and respond to your enquiry. Form submissions may be processed using secure third-party form services.

5. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve performance and user experience. These tools do not collect personally identifiable information unless you voluntarily provide it.

6. Data Storage & Security

We take reasonable administrative and technical measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is retained only as long as necessary for business or legal purposes.

7. Disclosure of Information

We may disclose your information to:

  • Contractors or subcontractors directly involved in your project
  • Professional advisers (accountants, legal advisors)
  • Government authorities where legally required

We do not disclose personal information for marketing by third parties.

8. Your Rights

You may request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion where legally permissible

Requests can be made using the contact details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

10. Contact Information

ARC11
Email: info@arc11.com.au
Phone: 0436 121 666
Servicing the Great Southern & Western Australia