Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you ("Client") and ARC11 ("we", "us", "our"). By requesting a quote, booking services, or engaging ARC11 to perform works, you agree to these Terms.

1. Services Covered

ARC11 provides specialised remote-controlled vegetation management and associated services, including but not limited to:

• Remote-controlled slope mowing
• Forestry mulching
• High-risk terrain vegetation control
• Roadside and infrastructure corridor clearing
• Drainage, culvert and embankment maintenance
• Low-impact vegetation works in sensitive environments

2. Quotes & Pricing

• All quotes are based on information provided at time of assessment.
• Final pricing may vary if actual site conditions differ from those disclosed or reasonably observable during assessment.
• Quotes are valid for 30 days unless otherwise stated.
• Mobilisation, traffic management, and specialist compliance documentation may be charged separately.
• Minimum job charges may apply.

3. Payment Terms

• Payment terms are as specified on the issued invoice (typically 7–14 days unless otherwise agreed in writing).
• ARC11 may require a deposit prior to commencement to secure scheduling, mobilisation, and equipment allocation.
• For works exceeding $15,000, ARC11 may issue progress invoices during the course of works based on completed stages or percentage of works performed.
• ARC11 reserves the right to suspend or reschedule works if required payments are not received by the due date.
• Final payment is due within the timeframe stated on the invoice following completion of works.
• Late payments may incur reasonable recovery costs and interest in accordance with applicable Western Australian legislation.

Title and ownership of works remains with ARC11 until full payment is received.

4. Client Responsibilities

By engaging ARC11, you confirm that:

• You are the legal property owner or have authority to approve works.
• You will provide safe and lawful site access.
• You will disclose known hazards including underground services, irrigation, electrical, drainage, or other infrastructure.
• You will obtain any required permits or approvals prior to works commencing.

ARC11 is not liable for damage resulting from undisclosed or incorrectly identified utilities, assets, or hazards.

5. Machinery & Terrain Disclaimer

ARC11 uses specialised remote-controlled equipment designed to reduce operator exposure and ground disturbance. However, vegetation removal inherently alters surface conditions.

• Minor soil disturbance may occur.
• Surface finish may vary depending on vegetation density and terrain.
• Natural changes to terrain following clearing are not considered defects.

6. Weather & Scheduling

• Works may be delayed due to weather, ground conditions, fire restrictions, or safety considerations.
• ARC11 prioritises safe operating conditions over schedule commitments.

7. Limitation of Liability

• ARC11's total liability is limited to the total contract value of the works performed.
• ARC11 is not liable for indirect, consequential, or incidental damages.
• Risk control advice is based on observed site conditions at time of assessment.

8. Cancellations & Rescheduling

• Cancellations must be submitted in writing.
• Deposits may be forfeited if cancellation occurs within an agreed notice period.
• Rescheduling may be subject to availability and site conditions.

9. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes shall be resolved within Western Australia.

10. Changes to Terms

ARC11 may update these Terms at any time. Continued engagement of services constitutes acceptance of the current version.

11. Contact Information

ARC11
Email: info@arc11.com.au
Phone: 0436 121 666
Servicing the Great Southern & Western Australia